BWC Counseling Frequently Asked Questions

Seeking out therapy is an individual choice. Reasons an individual may come to therapy can include dealing with long-standing psychological issues, problems with anxiety or depression, or in response to an unexpected life change such as a divorce or work transition. Many seek counseling as they pursue their own personal exploration and growth. Working with a therapist can help provide insight, support, and new strategies for all types of life challenges. Therapy can help address many types of issues including depression, anxiety, conflict, grief, stress management, body-image issues, and general life transitions. Therapy is right for anyone who is interested in getting the most out of their life by taking responsibility, creating greater self-awareness, and working towards change in their lives.

Every therapy session is unique and caters to each individual and their specific goals. It is standard for therapists to discuss the primary issues and concerns in your life during therapy sessions. It is common to schedule a series of weekly sessions, where each session lasts around an hour. 

In some cases a combination of medication and therapy is the right course of action. Working with your medical doctor you can determine what's best for you. It is well established that the long-term solution to mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptom, therapy addresses the cause of our distress and the behavior patterns that curb our progress. You can best achieve sustainable growth and a greater sense of well-being with an integrative approach to wellness.

We work with the following insurance companies: Aetna, Ambetter, Blue Cross Blue Shield, Boon-Chapman, Cigna, HealthSCOPE, Humana, Humana Military Tricare Triwest, Magellan,  Medicare Part B, and Tricare for Life. We are also in with a long list of EAP companies. 

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client.

However, there are some exceptions required by law to this rule. Exceptions include:

• Suspected child abuse or dependant adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
• If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
• If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

No, we do not accept walk-ins. Clients are seen by appointment only. Please call us at (832)230-4158 to schedule an appointment.However, there are some exceptions required by law to this rule. Exceptions include:

• Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
• If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
• If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

You may pay with Visa, Mastercard, Discover, Paypal, Zelle, or an HSA card.

To request your healthcare records, please contact our office by phone at (832)230-4158. Fees may apply.

If you need to contact the Texas Behavioral Health Executive Council (the regulatory Council for behavioral health licenses), you may use their Contact Us page: https://bhec.texas.gov/contact-us/

If you wish to file a complaint with the Office of the Attorney General’s Consumer Protection Division, use their online complaint portal or follow the instructions on the OAG consumer pages: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Because each T-shirt is handmade to order, please allow 5–7 business days for your order to be processed and prepared for shipment.

Processing time begins once your payment has been successfully received.

Please note that the 5–7 business day processing period does not include shipping/transit time. Once your order has been completed and shipped, you will receive a shipping confirmation with tracking information when available.

Because our products are handmade, processing times may occasionally vary. We appreciate your patience while we carefully prepare your order! 

We offer a simple flat-rate shipping option:

• $7.95 flat-rate shipping
• Free shipping on orders of $75 or more

The $75 free-shipping minimum is based on your merchandise subtotal before shipping and applicable taxes.

Your order will ship after the 5–7 business day processing period.

Once your order has shipped, delivery times are determined by the shipping carrier and are outside of our control. Delays may occur due to weather, holidays, carrier issues, or other circumstances beyond our control.

Yes. Once your order has shipped, you will receive a shipping confirmation with tracking information when available. 

Please make sure your shipping address is correct before submitting your order.

If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to assist you if your order has not yet shipped.

We are not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

Once an order has been shipped, delivery is the responsibility of the shipping carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If the package remains missing, we recommend contacting the shipping carrier to initiate an investigation.

We are not responsible for packages that are lost, stolen, or delivered to an incorrect address provided by the customer.

All sales are final.

We do not accept returns or exchanges due to:

• Incorrect size selected
• Color preference
• Change of mind
• Simply not liking the item
• An item not fitting as expected when the correct size was ordered

Because each T-shirt is handmade specifically for your order, please carefully review the size chart, product description, color selection, and order information before completing your purchase.

We want you to receive exactly what you ordered!

If your order arrives with a manufacturing defect, significant damage, or an incorrect item due to an error on our part, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photos of the T-shirt and the issue
• Photos of the packaging, if applicable

If the issue is determined to be an error on our end, we will provide an appropriate resolution, which may include a replacement or refund.

Items must not be washed, worn, altered, or damaged after delivery in order to qualify for consideration.

Customers are responsible for selecting the correct size before completing their purchase.

We do not accept returns or exchanges for incorrect sizes selected by the customer.

Please review the size chart carefully before ordering to help ensure you select the best size for you.

Because each T-shirt is handmade to order, cancellation requests must be submitted within 24 hours of placing your order.

Please contact us as soon as possible with your order number and cancellation request. Once production has begun, we are unable to accommodate cancellations or changes to the order.

We're here to help!

If you believe there is an issue with your order, please contact us at:

BeAtitudesWCShop@gmail.com

Please include your order number and a description of the issue so that we can assist you as quickly as possible.

*Important note: This email is dedicated exclusively to questions regarding our shop, orders, products, and shipping. 

Unlike mass-produced items, our T-shirts are handmade to order. Your shirt is prepared specifically for your purchase, which allows us to give attention to the quality and details of each item.

Thank you for choosing to support our small business and allowing us to create something special for you!